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PRIVACY POLICY

Last Updated: December 1, 2025

1. Introduction

Luvio Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luviosolutions.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

  • Contact Forms: Submit inquiries through forms on our Site, including contact information and message content.
  • Email Communications: Correspond with us via email or other direct communication methods.
  • Service Requests: Request information about our consulting services or engage with our business.

2.2 Automatically Collected Information

When you visit our Site, certain information may be automatically collected, including:

  • Technical Data: IP address, browser type and version, device information, operating system, and other technical identifiers.
  • Usage Data: Pages visited, time spent on pages, click paths, referring URLs, and other browsing behavior.
  • Location Data: General geographic location based on IP address.

3. Third-Party Services

We may use third-party services to operate and improve our Site. These services may collect and process information about you, including:

  • Content Delivery Networks (CDNs): To serve fonts, scripts, and other website assets efficiently.
  • Form Processing Services: To handle contact form submissions and inquiries.
  • Analytics Providers: To understand how visitors interact with our Site and improve user experience.
  • Hosting and Infrastructure: To maintain Site availability and performance.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Respond to Inquiries: To respond to your questions, comments, or service requests.
  • Provide Services: To deliver the services you've requested and manage our business relationship.
  • Communicate: To send you information about our services, updates, or other business communications.
  • Improve Our Site: To analyze usage patterns, optimize performance, and enhance user experience.
  • Marketing: To send promotional materials, offers, or newsletters (with your consent where required).
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Security: To protect against fraud, unauthorized access, and other security threats.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

  • Remember your preferences and settings
  • Analyze Site traffic and usage patterns
  • Improve Site functionality and performance
  • Deliver personalized content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our Site. Third-party services we use may also employ their own tracking technologies governed by their respective privacy policies.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, email delivery, and form processing.
  • Business Partners: With business partners when necessary to provide services you've requested.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction.
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.
  • With Your Consent: When you provide explicit consent to share your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of information and the purpose for which it was collected. When information is no longer needed, we will make reasonable efforts to securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Opt-Out: Opt out of receiving marketing communications from us.
  • Restriction: Request restriction of processing of your personal information.
  • Object: Object to our processing of your personal information.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format, subject to technical feasibility.
  • Withdraw Consent: Withdraw consent for processing where consent was the legal basis.

To exercise any of these rights, please contact us at info@luviosolutions.com. We will make reasonable efforts to respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. We rely on our service providers' compliance with applicable data protection laws and make reasonable efforts to ensure that your personal information receives adequate protection.

10. Children's Privacy

Our Site is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly.

11. Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

12. Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Site may not currently respond to DNT signals. Third-party services integrated into our Site may have their own tracking policies and practices.

13. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

  • Post the updated Privacy Policy on this page
  • Update the "Last Updated" date at the top of this policy
  • Provide additional notice where required by applicable law

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, business purposes, and categories of third parties with whom we share information.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information. (Note: We do not sell personal information.)
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Limit: Limit the use and disclosure of sensitive personal information.
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights.

To exercise your California privacy rights, contact us at info@luviosolutions.com. We will make reasonable efforts to verify your identity before processing your request and respond within the timeframes required by law.

16. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent laws:

  • Right of Access: Obtain confirmation of whether we process your personal data and access to that data.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten") under certain circumstances.
  • Right to Restriction: Request restriction of processing of your personal data in certain situations.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller, subject to technical feasibility.
  • Right to Object: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority.

Legal Basis for Processing: We process personal data based on consent, contractual necessity, legal obligations, or legitimate interests as applicable under GDPR.

To exercise any GDPR rights, contact us at info@luviosolutions.com. We will make reasonable efforts to respond within one month, or longer if the request is complex, in accordance with GDPR requirements.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@luviosolutions.com.